By the last step you will know exactly where a stuck dispute stands and who reviews it.
Details First, Not Frustration
Raise the matter in live chat or send it to [email protected]. Say what happened, when, and what outcome you want, and the agent opens a record against your account.
How Long Until an Answer?
Note the reference the agent gives you. Most cases close right there; if yours needs more time, that number is how you follow it without explaining everything again.
When the First Reply Misses
Ask for the case to move up a level if the reply leaves you unsatisfied. Write to [email protected] and a senior reviewer takes over the same reference.
Is There Anyone Above You?
Should the internal review still leave you short, take the file to the Malta Gaming Authority, which licenses Pacificspins Casino under MGA/B2C/394/2012. Include the reference.
Your Data, Your Say
Get Your Support Questions Answered Here
Skim these first if you are deciding whether to ring, chat or send an e-mail tonight.
trustCan I ask for a copy of my data, or have it deleted?+
Yes. Send the request from your registered email address to [email protected] and the team confirms what is held on you. Deletion is carried out once legal record-keeping duties allow it, and you hear back on the same thread.
trustWhat happens when I contact support at 3 am on a Sunday?+
Nothing waits for Monday. Chat, phone and e-mail stay open 24 hours a day, seven days a week, so a Sunday night message reaches a person straight away. Expect chat within a minute and a phone answer within five.
trustCan I speak to someone in German or Finnish rather than English?+
Yes, depending on who is on shift. Support answers in English, German, Finnish and Norwegian, so say which you prefer when you connect. English is always covered at any hour, and Adelaide players can ring the Sydney line in AEST.
trustCan I check that Pacificspins Casino holds a valid Malta licence?+
Running the licence number MGA/B2C/394/2012 against the Malta Gaming Authority register settles it. Pacificspins Casino Ltd. trades under that authority and has since 2012, so the record has years of standing behind it.
trustWhat if my documents take longer than a day to clear?+
Most checks finish inside 28 hours once your photo identification, proof of address and payment method confirmation land. If yours is still pending after that window, e-mail [email protected] and an agent chases it rather than leaving you guessing.
trustWhen I ring, what do you need to find my account?+
Have your registered email address ready, plus one recent deposit amount in Australian dollars. Your password is never requested, by phone, chat or e-mail. Those two details are enough for an agent to match you to the right account.
Before You Trust the Site
The Company Holding the Licence
One look at the licence holder settles the question of who is answerable for your money.
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