Verification desk

Get verified at Pacificspins Casino and withdraw without a wait

The Malta Gaming Authority license requires us to confirm who you are, and our checks usually finish inside 28 hours.

Start verification

Licensed & AuditedMGA/B2C/394/2012, independently tested by eCOGRA, SIQ and BMM Testlabs

Clearing the check

Unverified first, paid out after

Most players worry the check will stall their money; these six lines settle who runs it and how fast.

KYC handled by

Pacificspins Casino Ltd.

License held

Malta Gaming Authority, MGA/B2C/394/2012

Usual turnaround

28 hours

Needed by

Your first withdrawal

Verification questions

[email protected]

Minimum age

18+

Four moves to cleared

Your upload, done without a second try

Useful the moment the KYC request lands in your inbox and you want it cleared in one round.

Holding your ID in one hand

Photograph your photo identification on a dark, flat surface in daylight, then check that all four corners sit inside the frame and no glare hides the text.

Address document, current one

Proof of address needs your full name and home address matching the account, from a document dated inside the last three months, with the footer or letterhead visible.

Show both ends of the card

For payment method confirmation, screenshot the card or wallet page showing your name, the first six and last four digits, and hide the middle digits before sending.

The result email

Most reviews finish inside 28 hours and the outcome reaches your registered email; if something is unreadable, reply to that message with a sharper copy.

Document list

Which papers does the check ask for?

This is the file set that answers the verification team, so you know what to have ready.

Photo identification

ConfirmsYour name, face and date of birth

Copy showsAll four corners, no glare, unedited

Proof of address

ConfirmsWhere you actually live

Copy showsName, address, date inside three months

Payment method confirmation

ConfirmsThe card or wallet is yours

Copy showsYour name, first six and last four digits

Why did your document come back?

Is a screenshot enough? A screen grab loses the texture and edges our reviewers check, so the file cannot be accepted as identification. Photograph the physical card on a plain surface Send the original file, not a capture

A sharp copy that clears review. Motion blur or a cropped corner hides the portrait and the document number, and a reviewer cannot confirm either. Rest the phone on a table before shooting Keep all four corners in frame

Old address, new refusal. An out-of-date bill no longer shows where you live, so the address on file cannot be matched to your profile. Send a bill issued this quarter Pick a document with your full name

Routine request, never an accusation

Pacificspins Casino holds its licence from the Malta Gaming Authority, and that licence makes money-laundering checks a condition of trading. Being asked about the origin of your money is therefore routine for every player, never a suggestion of wrongdoing.

Depending on your case, the checker may ask for one or more of the following.

Recent bank statements
Payslips from your employer
Tax return or assessment notice
Proof of a property sale
An inheritance or gift letter

No surprise checks

Know when the checks land

Four points where the check lands, so none of them takes you by surprise.

Does the name match?

A different spelling of your name or an address that has moved on means the profile and the documents disagree, so a fresh copy is requested.

Raise it, then send papers

Raising a limit changes what you can put at risk, so source of funds papers are requested to show the money is yours.

Check first, payout after

Identity must be confirmed under the licence before any payout leaves, so the first cash-out is where the three papers are collected.

Confirm your age once

Where the date of birth on file needs confirming, a photo identification is requested before the account can go further.

Before the payout

Your check, answered without the runaround

The specifics our team gives when a Pacificspins Casino player asks on live chat.

When does the identity check actually kick in for me?+

Let's be clear: our licence means the check has to be complete at the latest before your first withdrawal. It can come earlier though, either when you register or when you make that first deposit, and you will get an email saying so.

Are the documents I upload kept safe?+

Yes. Everything travels over 256-bit SSL encryption, and only the staff who process checks can open it. Details are used to confirm who you are, not for anything else.

What if I have changed my name since my ID was issued?+

Send the ID you hold now plus something linking the old and new names, such as a marriage certificate or a deed poll. A mismatch between your account name and your papers is the most common reason a set gets sent back for a second pass.

How long will the check take once it is in?+

Roughly 28 hours from the moment a complete set lands, though most clear far sooner. Queues stretch at weekends and around public holidays in Australia, so send the files well before you plan to withdraw.

Will I have to send the same documents again in future?+

No, in normal cases your file stays valid once approved. We only come back for fresh papers if your ID expires, your address changes, or a routine source of funds review needs current evidence.